Ticket Refund Process

In this article, you will be able to learn more about the ticket refund process.

Admins are generally allowed to perform ticket refunds to attendees. Please check with your relevant event in-charge before conducting any refunds. 

Ticket Refund Process

Registration tab ➔ Orders

On the orders page, admins can view the list of registrations that have came through via the Registration page. The Orders page will provide information in columns by Order No., Order Date, Status of order, Items (No. of tickets bought), Buyer Name and Promo Code. The Actions column allow admins to download invoice for each order. The following is a guide to conduct a ticket refund: 

  1. From the Ticketing page ➔ select Orders from the left panel under Ticketing.

  2. Select order to perform a refund.

  3. A popup window will appear ➔ Select the Transactions tab.

  4. Under the Transactions tab ➔ select New Transaction.

  5. Select Refund.

  6. Select the ticket(s) you wish to refund by checking the box next to the add-ons and tickets.

  7. Select the payment method for refund.

  8. Select Submit to process the refund.

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